At OrganicLandz, we want every customer to feel confident shopping with us. We take pride in the quality of our organic products and stand behind everything we sell. If you are not completely satisfied with your purchase, we are here to help.

Our Commitment to Quality

We source and stock only high-quality organic, natural, and wellness products. Every order is carefully checked before dispatch. If something is not right with your order — whether it is a defective product, wrong item, or damaged packaging we will make it right.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unopened, and in its original packaging
  • The return request must be submitted within 7 days of delivery
  • The item must not fall under the non-returnable categories listed below
  • A valid proof of purchase (order confirmation or receipt) must be provided

We reserve the right to decline returns that do not meet these conditions.

Non-Returnable Items

Due to the nature of our products and hygiene standards, the following items cannot be returned:

  • Opened or partially used dietary supplements, protein powders, or weight loss products
  • Personal care and skincare products that have been opened or used
  • Perishable or consumable health products once the seal is broken
  • Products with tampered, removed, or damaged labels
  • Products purchased on final sale or clearance (unless defective)
  • Digital products, gift cards, or downloadable content

Damaged or Defective Products

If you receive a product that is damaged during shipping, defective, or not what you ordered, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.

To process your claim, please provide:

  • Your order number and full name
  • Clear photographs of the damaged or defective product
  • A brief description of the issue

Send this to organicland9@gmail.com or WhatsApp us at 03120673333.

How to Initiate a Return

  1. Contact our support team at organicland9@gmail.com or 03120673333
  2. Provide your order details, reason for return, and supporting photos (if applicable)
  3. Await confirmation and return authorization from our team
  4. Ship the item back in its original packaging (return shipping costs may apply)
  5. Once we receive and inspect the item, your refund or exchange will be processed

Please do not return any item without prior authorization from OrganicLandz.

Refund Process

Approved Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund within 3–5 business days.

Refund Timeline

  • Bank Transfer Refunds: 5–7 business days after approval
  • Cash on Delivery (COD) Refunds: 5–10 business days after approval
  • Online Payment Refunds: 3–7 business days depending on your bank or payment provider

Partial Refunds

In certain situations, only a partial refund may be granted for items not in original condition, missing parts, or returned outside the 7-day window with our discretionary approval.

Exchanges

If you wish to exchange a product for a different variant or item, please contact us within 7 days of delivery. Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or store credit.

Cancellations

Orders can be cancelled within 12 hours of placement, provided they have not already been dispatched. Contact us immediately at organicland9@gmail.com or 03120673333. Once an order has been shipped, it cannot be cancelled and must go through the standard return process.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part. We recommend using a tracked shipping service, as OrganicLandz is not responsible for items lost during return transit.

Contact Us

  • Email: organicland9@gmail.com
  • Phone/WhatsApp: 03120673333
  • Website: OrganicLandz.com
  • Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PKT)

This Refund & Return Policy is effective as of June 2025.

SHIPPING POLICY

At OrganicLandz, we are committed to delivering your organic health, wellness, and beauty products to your doorstep as quickly and safely as possible. Please read our Shipping Policy carefully to understand how we handle order processing, delivery timelines, and shipping costs.

Order Processing

All orders are subject to product availability and payment verification. Orders are typically processed within 1–2 business days after payment confirmation. Business days are Monday through Saturday, excluding public holidays in Pakistan.

You will receive an order confirmation via SMS, email, or WhatsApp once your order is placed, and a dispatch notification once it has been shipped.

Shipping Destinations

Nationwide Delivery Pakistan

OrganicLandz delivers across all major cities and regions of Pakistan, including:

  • Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan
  • Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad, Sukkur
  • Remote and rural areas (subject to courier service availability)

International Shipping

We primarily serve customers within Pakistan. For international shipping inquiries, please contact us at organicland9@gmail.com or 03120673333.

Delivery Timelines

  • Major Cities (Karachi, Lahore, Islamabad, etc.): 2–4 business days
  • Other Urban Areas: 3–5 business days
  • Rural & Remote Areas: 5–8 business days

During peak seasons, promotional events, or public holidays, delivery times may be slightly extended.

Shipping Charges

Shipping charges are calculated based on your delivery location and order size, displayed at checkout before payment.

  • Standard Nationwide Shipping: Starting from PKR 200 (may vary by location)
  • Free Shipping: Available on qualifying orders above a minimum order value (as displayed on the website)
  • Cash on Delivery (COD): A small COD service charge may apply

Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan. COD orders must be paid to the courier upon delivery. Please ensure someone is available at the delivery address to receive and pay for the order. Repeated refusals of COD deliveries may result in limitations on COD availability for future orders.

Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS, email, or WhatsApp. For tracking assistance, contact us at organicland9@gmail.com or 03120673333.

Packaging

OrganicLandz uses secure, discreet packaging to ensure your products arrive in perfect condition. Fragile items such as glass bottles or supplement jars are packed with additional protective materials.

Failed Deliveries & Returned Packages

If a delivery attempt is unsuccessful due to an incorrect address, unavailability of the recipient, or refusal to accept the package:

  • We will contact you to arrange re-delivery (additional shipping charges may apply)
  • If returned due to an incorrect address provided by the customer, re-shipping fees will apply
  • A refund (excluding shipping costs) will be issued once the product is received and inspected

Lost or Damaged Packages

If your package appears lost or arrives visibly damaged, please contact us within 48 hours of the expected delivery date with your order number and photos. We will work with the courier to resolve the matter promptly.

Address Accuracy

It is the customer’s responsibility to ensure the shipping address provided at checkout is complete and accurate. OrganicLandz is not responsible for delays or failed deliveries resulting from incorrect address information.

Public Holidays & Delays

Shipping may be delayed during Pakistani public holidays, Eid celebrations, and peak sale events. We will communicate any expected delays through our website and social media channels.

Contact Us

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PKT)el confident shopping with us. We take pride in the quality of our organic products and stand behind everything we sell. If you are not completely satisfied with your purchase, we are here to help.

Email: organicland9@gmail.com

Phone/WhatsApp: 03120673333

Website: OrganicLandz.com

TikTok & Instagram: @organicland.pk

Facebook & YouTube: OrganicLand

Our Commitment to Quality

We source and stock only high-quality organic, natural, and wellness products. Every order is carefully checked before dispatch. If something is not right with your order — whether it is a defective product, wrong item, or damaged packaging — we will make it right.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unopened, and in its original packaging
  • The return request must be submitted within 7 days of delivery
  • The item must not fall under the non-returnable categories listed below
  • A valid proof of purchase (order confirmation or receipt) must be provided

We reserve the right to decline returns that do not meet these conditions.

Non-Returnable Items

Due to the nature of our products and hygiene standards, the following items cannot be returned:

  • Opened or partially used dietary supplements, protein powders, or weight loss products
  • Personal care and skincare products that have been opened or used
  • Perishable or consumable health products once the seal is broken
  • Products with tampered, removed, or damaged labels
  • Products purchased on final sale or clearance (unless defective)
  • Digital products, gift cards, or downloadable content

Damaged or Defective Products

If you receive a product that is damaged during shipping, defective, or not what you ordered, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.

To process your claim, please provide:

  • Your order number and full name
  • Clear photographs of the damaged or defective product
  • A brief description of the issue

Send this to organicland9@gmail.com or WhatsApp us at 03120673333.

How to Initiate a Return

  1. Contact our support team at organicland9@gmail.com or 03120673333
  2. Provide your order details, reason for return, and supporting photos (if applicable)
  3. Await confirmation and return authorization from our team
  4. Ship the item back in its original packaging (return shipping costs may apply)
  5. Once we receive and inspect the item, your refund or exchange will be processed

Please do not return any item without prior authorization from OrganicLandz.

Refund Process

Approved Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund within 3–5 business days.

Refund Timeline

  • Bank Transfer Refunds: 5–7 business days after approval
  • Cash on Delivery (COD) Refunds: 5–10 business days after approval
  • Online Payment Refunds: 3–7 business days depending on your bank or payment provider

6.3 Partial Refunds

In certain situations, only a partial refund may be granted — for items not in original condition, missing parts, or returned outside the 7-day window with our discretionary approval.

7. Exchanges

If you wish to exchange a product for a different variant or item, please contact us within 7 days of delivery. Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or store credit.

8. Cancellations

Orders can be cancelled within 12 hours of placement, provided they have not already been dispatched. Contact us immediately at organicland9@gmail.com or 03120673333. Once an order has been shipped, it cannot be cancelled and must go through the standard return process.

9. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part. We recommend using a tracked shipping service, as OrganicLandz is not responsible for items lost during return transit.

10. Contact Us

  • Email: organicland9@gmail.com
  • Phone/WhatsApp: 03120673333
  • Website: OrganicLandz.com
  • Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PKT)

This Refund & Return Policy is effective as of June 2025.

SHIPPING POLICY

OrganicLandz.com | Last Updated: June 2025

At OrganicLandz, we are committed to delivering your organic health, wellness, and beauty products to your doorstep as quickly and safely as possible. Please read our Shipping Policy carefully to understand how we handle order processing, delivery timelines, and shipping costs.

Order Processing

All orders are subject to product availability and payment verification. Orders are typically processed within 1–2 business days after payment confirmation. Business days are Monday through Saturday, excluding public holidays in Pakistan.

You will receive an order confirmation via SMS, email, or WhatsApp once your order is placed, and a dispatch notification once it has been shipped.

Shipping Destinations

Nationwide Delivery — Pakistan

OrganicLandz delivers across all major cities and regions of Pakistan, including:

  • Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan
  • Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad, Sukkur
  • Remote and rural areas (subject to courier service availability)

International Shipping

We primarily serve customers within Pakistan. For international shipping inquiries, please contact us at organicland9@gmail.com or 03120673333.

Delivery Timelines

  • Major Cities (Karachi, Lahore, Islamabad, etc.): 2–4 business days
  • Other Urban Areas: 3–5 business days
  • Rural & Remote Areas: 5–8 business days

During peak seasons, promotional events, or public holidays, delivery times may be slightly extended.

Shipping Charges

Shipping charges are calculated based on your delivery location and order size, displayed at checkout before payment.

  • Standard Nationwide Shipping: Starting from PKR 200 (may vary by location)
  • Free Shipping: Available on qualifying orders above a minimum order value (as displayed on the website)
  • Cash on Delivery (COD): A small COD service charge may apply

Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan. COD orders must be paid to the courier upon delivery. Please ensure someone is available at the delivery address to receive and pay for the order. Repeated refusals of COD deliveries may result in limitations on COD availability for future orders.

Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS, email, or WhatsApp. For tracking assistance, contact us at organicland9@gmail.com or 03120673333.

Packaging

OrganicLandz uses secure, discreet packaging to ensure your products arrive in perfect condition. Fragile items such as glass bottles or supplement jars are packed with additional protective materials.

Failed Deliveries & Returned Packages

If a delivery attempt is unsuccessful due to an incorrect address, unavailability of the recipient, or refusal to accept the package:

  • We will contact you to arrange re-delivery (additional shipping charges may apply)
  • If returned due to an incorrect address provided by the customer, re-shipping fees will apply
  • A refund (excluding shipping costs) will be issued once the product is received and inspected

Lost or Damaged Packages

If your package appears lost or arrives visibly damaged, please contact us within 48 hours of the expected delivery date with your order number and photos. We will work with the courier to resolve the matter promptly.

Address Accuracy

It is the customer’s responsibility to ensure the shipping address provided at checkout is complete and accurate. OrganicLandz is not responsible for delays or failed deliveries resulting from incorrect address information.

Public Holidays & Delays

Shipping may be delayed during Pakistani public holidays, Eid celebrations, and peak sale events. We will communicate any expected delays through our website and social media channels.

Contact Us

  • Email: organicland9@gmail.com
  • Phone/WhatsApp: 03120673333
  • Website: OrganicLandz.com
  • TikTok & Instagram: @organicland.pk
  • Facebook & YouTube: OrganicLand
  • Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PKT)